DP Communications

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Return Policy

You may return new, unopened, unused items sold by DP Communications within 30 days of delivery for a refund of the purchase price minus any processing fees, or restocking fees.
Items should be returned in their original product packaging without damage. In most cases we will pay the return shipping costs if the return is a result of our error, if not, the customer is to pay return shipping.
Restocking Fees will apply to all returns, regardless of date purchased, to cover our losses of the shipment charge, packaging time, processing charges, etc.
If items comes back in unsatisfactory condition based on DP Communications standards, customer will incur more deductions to refund.
We are not liable for a dislike of the item whatever that may be and the policies above will apply.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

  1. The time period includes the transit time for us to receive your return from the shipper (5 to 10 business days)
  2. The time it takes us to process your return once we receive it (3 to 5 business days)
  3. The time it takes your bank to process our refund request (5 to 10 business days)

We'll notify you via e-mail of your refund once we've received and processed the returned item.


We are happy to accept returns for large items. These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments.
If you need to return an Oversized item, Call us 1-866-464-3837 We will advise with instructions for returning the item.
Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.
The customer can choose to pay to ship back large items like battery backups. this cost will not be refunded as battery backups are quite heavy, and 1 order and return of a battery backup can be a loss of almost $200.

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